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Responsibilities

• Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce CPQ and Billing, and other custom solutions.
• Serves as subject matter expert around Quote to Cash.
• Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment.
• Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
• Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy.
• Responds promptly to requests and never allows queries to fall into a "black hole."
• Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project.
• Familiar with project management fundamentals and fulfilling the project management role on projects.
• Provides mentoring and guidance to other team members, including offshore team members.
• Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest.
• Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions
• Functioning as leader within the organization and industry.
• Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events.
• Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems.
• Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new employees and Continuing Ed sessions.
• Provides pre-sales support as requested. Achieve published company utilization targets.
• Oversee technical decisions and activities of Appirio project teams including dividing up work, assigning to team members, and monitoring for quality.
• Understand platform limitations and design alternatives to work around limitations Identify when business requirements conflict with technical capabilities.
• Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as compliance with Appirio standards.
• Partner with project managers to monitor project status and risk areas.
• Demonstrate knowledge to design and build high-performance technical solutions on the Salesforce platform.

Education and Required Experience

• Requires Bachelor's degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field plus 5 years of experience with Salesforce development or equivalent combination of education and experience 8+ years project experience in a hands-on technical leadership position
• 10+ years of experience with Salesforce in a development or configuration capacity
• Salesforce CPQ Specialist Certification and Billing super badge is a must.
• Experience in other CPQ solutions like Apptus, Big Machines, Callidus, Zuora, ModelN etc is desirable.
• One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud
• Knowledge of Salesforce and Salesforce CPQ/Billing Best Practices using Apex and Visualforce.
• Knowledge of Salesforce Integration Patterns Multiple Salesforce
• Project deployments including release and environment management
• Located and able to work in the U.S. (or Canada) from a home office and able to travel on average of 40% post COVID
• Not eligible for Visa sponsorship