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about the crew lead role:

the soona crew lead is a leadership, production and management role that requires an expert executor of exceptional quality ecommerce content, superior management of photo and video creatives, a strong ability in navigating the customer experience and an understanding of how great content drives business outcomes both for clients and soona. the crew lead has an awareness of the fast pace of startup culture and excitement for growing the business.

this is a full-time position located in minneapolis that will report to the assistant director, creatives.

about soona:

soona makes it possible for brands, both large and small, to create professional photo and video content starting at $39. our studios give customers a playground for creating their content and our anytime platform makes it possible for any product company in the US to experience a remote shoot.

Requirements

an ideal candidate can:

• manage and lead a studio creative team of high-performing photographers and videographers including expectation setting, performance management, training, retention and morale
• execute exceptional content that delivers on or exceeds customer needs including utilizing various lighting styles and techniques to most effectively create high quality content
• partner with the sales and account teams to improve client interaction and customer experience
• collaborate and align across departments for the studio including sales and accounts, inventory, scheduling, customer support, production success, production operations, pro services and more, to position clients and crew for success
• analyze data and ensure creative crew meets or exceeds core KPIs and continuously strive to improve these metrics

• maintain the holistic operation and production standards of the studio including basic facility needs, building security, and daily tasks as well as live shoot production time, pre-shoot prep, equipment and prop organization, inventory assistance, and overall orderliness. some lifting is required up to 30 lbs
• take initiative while maintaining a level-head and positive attitude when having to quickly shift attention or troubleshoot issues that arise on-set and internally with crew

• create and maintain a team atmosphere by demonstrating leadership and team rallying qualities
• assist in interviewing, onboarding and training new creatives or other roles as needed in coordination with management or other internal resources
• demonstrate and appreciate the importance of inclusivity and diversity in teams
• stay aligned with soonas long-term vision and mission while embracing the values and culture of the company as a whole as it evolves

has experience in:

• 7+ years of full-time professional photography and videography
• 5+ years of direct people management, ideally with a creative staff
• 3+ years of customer service
• exceptional communication skills
• understanding of business foundations from revenue to margin
• ability to work in a spreadsheet and evaluate data

Benefits

we can offer:

• strong starting salary: $75,000 - 90,000
• benefits & perks + unlimited pto
• really badass headshots

candidates should:

• share their favorite tik tok or instagram feed in their cover letter

our hiring philosophy:

at soona, we look for representation across all intersectionalities of identities, specifically within underrepresented groups. it is these differences that push us towards innovation, curiosity, and success in our business. we believe in providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by laws or regulations in the locations we operate.

this means that timelines of processes may be impacted, depending on our applicant pools.