Report this Job
job summary:
Proactively monitor the system and application performance of the enterprise content management system as well as for multiple custom applications. Independently exercise problem identification, diagnosis, and resolution; collaborating when necessary with application support vendors; and initiating escalation using excellent judgment.
Perform and document the "Daily System Checks" procedures. Initiate and monitor daily maintenance routines that support the department's operations.
Conduct application training to internal and external clients and document procedures.
Work closely with application vendors during patches, upgrades, and installations.
Test and control changes utilizing development platform and follow through to production environment. May be required to install, distribute, and expand services not requiring vendor expertise.
Maintain and administer user and application security; perform application configuration. Create document templates, layouts and storage profiles.
Provide support for end-user experience and document requests and resolution in online tracking system.
Serve as a resource person, trainer or back-up floater, requiring minimal or no direction, to support department operations to remain within service level that may include abstract and classifying documents, analyze files/documents to determine relevancy and consistency of data and identify critical data, capture, validation, and verification, quality control, release monitoring, research request fulfillment, warehouse inventory management.
Conduct cross-training on department functions.
Make suggestions for production and system improvements, and upon approval initiate action for implementation.
Define and document customer requirements for records management and workflow initiatives from requirements analysis that may include collaborating with users, programmers, vendors, et al.
May draft requirements for work orders.
Participate in department projects and lead major projects, meeting task deadlines to ensure timely implementation. May create and update project plan.
Perform eForm and workflow design and application configuration development utilizing product application tools. Create test scripts, conduct testing and document test results.
Support department project implementations, end-user installations, configurations and upgrades through problem isolation, verification and resolution; document issues.
May include on-site and/or on-call support.
location: Anaheim, California
job type: Contract
salary: $28 - 43 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Proactively monitor the system and application performance of the enterprise content management system as well as for multiple custom applications. Independently exercise problem identification, diagnosis, and resolution; collaborating when necessary with application support vendors; and initiating escalation using excellent judgment.
Perform and document the "Daily System Checks" procedures. Initiate and monitor daily maintenance routines that support the department's operations.
Conduct application training to internal and external clients and document procedures.
Work closely with application vendors during patches, upgrades, and installations.
Test and control changes utilizing development platform and follow through to production environment. May be required to install, distribute, and expand services not requiring vendor expertise.
Maintain and administer user and application security; perform application configuration. Create document templates, layouts and storage profiles.
Provide support for end-user experience and document requests and resolution in online tracking system.
Serve as a resource person, trainer or back-up floater, requiring minimal or no direction, to support department operations to remain within service level that may include abstract and classifying documents, analyze files/documents to determine relevancy and consistency of data and identify critical data, capture, validation, and verification, quality control, release monitoring, research request fulfillment, warehouse inventory management.
Conduct cross-training on department functions.
Make suggestions for production and system improvements, and upon approval initiate action for implementation.
Define and document customer requirements for records management and workflow initiatives from requirements analysis that may include collaborating with users, programmers, vendors, et al.
May draft requirements for work orders.
Participate in department projects and lead major projects, meeting task deadlines to ensure timely implementation. May create and update project plan.
Perform eForm and workflow design and application configuration development utilizing product application tools. Create test scripts, conduct testing and document test results.
Support department project implementations, end-user installations, configurations and upgrades through problem isolation, verification and resolution; document issues.
May include on-site and/or on-call support.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Associates
skills:
System AdminContent Management
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Randstad Technologies
