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Description:
The State of Wisconsin is looking for a Help Desk I
Shift hours; Monday - Friday 08:00am to 4:30pm with 30 min unpaid lunch.
Top Skills & Years of Experience: Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. experience
Nice to have skills: Previous call center experience
Interview Process: Remote Interviews through TEAMS - 1 round
Duration: through 6/30/2024, possibility of extension
Local candidates or willing to relocate at the candidate's expense. Due to current pandemic the majority of work will be done remotely
but may be required to occasionally work in the office in Madison WI to provide adequate in-office coverage (rotate into office very 6-9
weeks - depending on staffing levels).
Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), Windows 10 computer with a
current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no
requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; mask
requirement and social distancing is expected to be followed by all staff in the office.
This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds
to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely
resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and
pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent
judgment.
This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be
necessary.
Pay range - $16 to $18 per hour on W2.
Tanson Corp
