Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Description:

100% Onsite role in Danbury
Mon-Fri 40 hrs/week
Hours: Either 7am to 4pm or 8am to 5pm.
Rare work on weekends

Summary of Duties and Responsibilities
IS Help Desk support (On rotating basis with some after-hours coverage)
o Answer help desk phone calls
o Route help desk tickets to appropriate technicians or support groups
o Provide on the spot troubleshooting as time allows
o Provide support through online chat system
o Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting):
o PC/Laptop Hardware and Software
o Network Peripherals, Printers, Copiers
o Telephone System
o Enterprise/Business Applications
o Mobile devices
o Audio/Visual
Maintain loaner laptops and projectors
Hardware procurement, inventory, disposal support
Account Management advanced support

Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Windows 7 & 10 experience
Microsoft Office 365 experience
Working knowledge of Laptop/Desktop/Printer Hardware
General Networking and Wireless skills
PC/Laptop build and Imaging experience
Active Directory and Microsoft Exchange/365 experience
Desktop support tools working knowledge
Anti-Virus, Malware, Spam and other security remediation experience
Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed
Ability to be an active participant and contributor on a professional IS Support Team
Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
Ability to plan/organize time and workload
Ability to prioritize and escalate based on problem/issue severity
Ability to follow standard process/procedures
IT service management system experience required (ServiceNow experience a plus)
MacOS experience desired
Documentation and Knowledge base experience desired
Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations
Mid-level position, all relevant experience considered, PC support experience required

Education
BA/BS MIS or CIS (or related technical discipline) desired

Experience
1-3 years experience in IS Help Desk support in Corporate Environment (Healthcare/Biotech is a plus but not required)

Specialized Knowledge
Moderate to complex troubleshooting and technical skills
Focus in one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools
Additional Details (Including Physical & Mental requirements)
Must be able to lift 50 lbs.