|
Search Jobvertise Jobs
|
Jobvertise
|
UC Engineer -L3 Location: IN-Coimbatore Jobcode: 655c7d35c609e4bc0366af7c Email Job
| Report Job
UC L3 Engineer Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Install, configure, and maintain customer Cisco UC/Contact Center environments Monitor network performance and troubleshoot problem areas as needed A self-starter that can work remotely or with little supervision Provide peer reviews for engineering teams to ensure design compliance Coach and mentor other engineers on best practices Manage, configure, & troubleshoot components of Cisco Unified Collaboration technologies Attend and lead customer-facing meetings/discussions Assist peer engineers with related Managed Services technologies as skillset allows Deliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts) Qualifications Education Bachelors degree or equivalent recent hands-on Cisco Unified Collaboration experience Preferred Certifications (not mandatory) CCNA CCNP Collaboration Work Experience Qualified candidates will have 4+ years of hands-on Cisco UC experience, with recent experience in deployment, and implementation Candidate must have configuration, and troubleshooting experience with the following: o Cisco Unified Communications Manager o Cisco Unity Connection o Cisco IOS Voice Gateways o Cisco Unified Border Element (CUBE) o Cisco Emergency Responder (CER) o Cisco Mobile and Remote Access (MRA) o Cisco Instant Messaging & Presence (Jabber) o Cisco Expressway C/E o Cisco Meeting Server (CMS) Cisco Unified Contact Center Express (UCCX) experience desired Cisco Unified Contact Center Enterprise (UCCE/PCCE/WebexCCE) experience desired Cisco partner post-sales consulting experience is strongly preferred Advanced understanding of networking protocols Experience initiating and working through OEM TAC cases NOC or Managed Services experience a plus Experience with ITIL protocols a plus Ability to cross-train other Infrastructure team members Able to conduct research into networking issues and products as required Ability to present ideas in user-friendly language Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas o Microsoft Office o Microsoft Teams o Well-rounded in various Network Technologies
Virtual Techgurus India Pvt Ltd
|