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Job Description
Job Posted On 19-02-2024 17:20:39 Experience Required 10 - 15 years Location Pune, Maharashtra, India (PUN) Job Summary Job description Overall work-experience of 10+ years in technical support management. Strong Experience in managing technical support professionals. Strong people management and customer support management Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Provide guidance, mentoring, training, and delegate responsibilities to managers enabling their professional growth and development Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Ensure that all subordinates have the expertise required to perform their job and. achieve development at work, but also the expertise to prevent the risk of illness and accidents at work Ensure that the global technical support teams are adequately staffed Responsible to maintain and increase the productivity of the team Accountable and responsible for the KPIs set for the technical support teams Ensures close collaboration between RD and the technical support team to better serve the customers Ensures that the team manages the knowledge base for Products in responsibility areas Responsible for planning and conducting product trainings Ensure high quality and on-time resolution for customer complains Good to have: C/C++ Java, ReactJS C#,.Net
Employement Category:
Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Site Engineering / Project Management
Functional Area: Not Applicable
Role/Responsibilies: Technical Project Manager
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