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Job Title: Service Now Business Analyst

Location: Madison, WI

Duration: 6 months contract

Primary Skills:

• Business Analysts provide requirements management including developing technical solutions to business problems, or to advance a company s sales effort, begins with defining, analyzing and documenting requirements.
• Requirements Gathering for Ideas/Demands in Demand Management
• Business Analyst-this role is on the Demand Management team
• Module in SNOW is Demand Management-in-take process for ServiceNow
• They only use Demand Management for ServiceNow, and they have a huge backlog and looking for a very strong BA with experience with requirements gathering from start to finish
• Hired an FTE as a solution architect to look after demand management process but this contractor will help another BA that can go through the backlog
• The team is a Solution Architect and FTE BA and a technical architect that is an FTE too to work with this contractor
• Technical Architect gives technical recommendation and works with solution architect to understand the business need and understand the business need of the customer
• These ?ideas? need to be approved
• A strong BA that can gather requirements and talk to requestors and work through that backlog
• If they have experience with multiple systems and platforms that would be ok but prefer someone that has strong SNOW experience
• SNOW BA would be great, and Demand Management would be just putting someone at the top of their list
• Test cases are put back onto the requestor and this BA doesn't need to have test case experience
• This BA will be interfacing with developers and architects to make sure tickets and requestors will be taken care of