Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

The Rallye Motor Company, Long Island's premier luxury automotive group, has a Service Manager opportunity available within our Rallye Lexus location. The ideal candidate is looking for a long-term position where they can utilize their skills to engage with a luxury client base, be a part of an outstanding team with a great potential to earn, receive an excellent benefits plan, holidays off and much more!

Essential Functions & Responsibilities:

• Foster a customer-centered service philosophy and team approach among all employees.
• Achieve a high level of repeat service customers by ensuring the service experience exceeds owner expectations in all respects.
• Maintain relationships with customers throughout the ownership period by using service communication systems.
• Achieve a high degree of customer satisfaction so that the customer satisfaction index is well above the national average.
• Upgrade knowledge of Lexus products and services and maintain professional and technical expertise by training on-the-job, attending trade shows and educational programs, establishing personal networks, reviewing industry publications, and participating in professional societies.
• Achieve profit goals by developing and meeting:

• Sales targets for income and number of transactions by labor category
• Target percentages of gross profit on labor sales
• Targets for hours expended per transaction

• Monitor Service Department performance with key metrics, including revenue, profitability , efficiency and marketing.
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Provide technical assistance to employees as needed
• Analyze customer retention percentage and determine the appropriate action for improving retention performance.
• Provide a high level of support to the new and pre-owned vehicle sales operations by ensuring their service needs are met in a timely and efficient manner.
• Ensure the correct handling of all aspects of the service transaction by thoroughly training and monitoring employees.
• Keep loaner vehicles in proper working order by ensuring they are maintained and repaired according to specifications.
• Maintain supply and support systems including technical reference materials, workshop supplies, special tools and other materials ensuring they are current, accessible, stocked, and distributed.
• Ensure physical resources such as parking and reception areas, workshop, major equipment items, special tools, and service vehicles are properly used and maintained by following good maintenance and housekeeping practices.
• Ensure proper waste disposal by following safe and legal material handling procedures.
• Operate and maintain the service department according to the safety and appearance standards established by the retail facility, Lexus, and appropriate government entities.

• Attain Elite of Lexus on a monthly basis.
• Participate in all appropriate training that Lexus provides.
• Willing to accept additional or different tasks when circumstances change (e.g., emergencies, changes in personnel, work load, new technologies)

Supervisory Responsibility

• Hire, train, motivate, evaluate, develop and direct staff.
• Conduct regular weekly staff meetings.
• Increase staff's technical knowledge by providing training for service department employees, including attendance at Lexus training seminars and workshops.
• Define and monitor performance of direct reports by communicating goals and developing work plans, such as daily activity reports, weekly progress reports, and individual sales quotas for Service Consultants, and monthly and annual task reports.
• Determine appropriate staffing levels. Execute hire or termination decisions. Ensure high quality of new hires by thorough screening and selection.
• Maintain high morale, low turn-over, and high promotion rate by being responsive to employees, developing their skills, quickly resolving any problems or complaints, and rewarding superior performance.
• Review departmental standards and modify as necessary, promote from within, be fair in all decisions, and report substandard conditions which cannot be corrected at the departmental level.

This position will require the ability to travel for meetings and training purposes as necessary

Requirements

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 7 years supervisory experience as an automotive Service Manager, Foreman or Assistant Manager.
• Versed in all factors of the service department systems, procedures, and controls.
• Employee management experience including hiring, coaching, training, delegating, motivating, and development of effective teams.
• Working knowledge of CDK with 3+ years of experience
• Outgoing and patient personality with good customer relations including a proven track record working with the manufacturers.
• Clean and valid drivers license

Skills & Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills, ability to go above customer expectations
• Excellent organizational and documentation skills with attention to detail
• Ability to multitask and complete tasks on schedule
• Strong leadership and managerial skills
• Ability to delegate, motivate and build effective teams

• Excellent mathematical and analytical skills

Benefits

• Industry leading pay plan for team members!
• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan.
• Employee Assistance Program.