Report this Job
Charles IT is looking for Service Coordinator to join our growing team. We seek passionate technology aficionados with experience in the IT industry, who are motivated as much by providing first-class customer service as they are excited at playing with the best and shiniest tech in the industry.
Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on CT's Best Places to Work list for 6 years running. Who says IT can't be fun?!
What Do We Do?
Create real relationships and raving fans by implementing and supporting cutting edge technology.
Duties and Responsibilities
- Confer with customers and comprehend the scope of technical issues; work with our Technical Team to ensure resolution and customer satisfaction
- Coordinate schedules and logistics for our Technical and Management Teams
- Prioritize calls according to urgency and importance; respond to incoming phone inquiries in order to effectively manage and service customer accounts
- Build customer relationships and earn their trust by keeping customers informed, maintaining strong communication, and by being polite and helpful
- Maintain an awareness of the abilities of each staff member and demonstrate good managerial judgment in assigning duties appropriate to each individual
- Ensure all teams provide exceptional customer service
- Address client problems and requests by gathering and transmitting information or providing solutions
- Perform all scheduling activities with the goal of maximizing efficiency and meeting service metrics and goals
- Identify trends and recurring issues and escalate to the appropriate team; follow through to ensure resolution
- Perform general office administrative duties as needed
- Function collaboratively as part of a fast-paced, client-oriented team
Requirements
- Associate degree or equivalent in a related field; or 3+ years related experience and/or training; or equivalent combination of education in the technology field required
- Proven experience with logistics, scheduling or dispatching required
- Superior oral and written communication skills required
- Fast typing with experience in data entry required
- Previous office coordination/administrative experience required
- Solid customer service abilities including telephone, email, and computer/CRM skills; demonstrated proficiency with business collaboration tools such as MS Office Suite
- Experience with computer-related functions in the areas of word processing, spreadsheets, database, internet, and accounting
- Outstanding organizational and multitasking abilities
- Self-starter with the ability to perform independently with little or no supervision
- Current, valid US driver's license is required
What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.
What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.
We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!
Benefits
Charles IT offers a competitive benefit program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, fully stocked break room, Friday lunches, team-building outings, professional development and so much more!
Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits
Charles IT
