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Hi,

I am Saurabh Kumar in the process of identifying excellent employee for our client's needs. Please review the requirement that I have posted below & let me know if you would like us to present your resume.

Job Title: QA Analyst/Service Desk
Location: Carrollton, TX 75007
Duration: Permanent/Fulltime

Job Description:
3-5 years Quality Assurance on a Help Desk
Monitor service desk contacts quality assurance, including telephone etiquette, accuracy, and appropriate documentation
Conduct certifications for new hires
Flag agents/process that are potential risk to quality
Provide feedback and coaching on quality
Identify top defects and provide inputs to training
Initiate Quality improvement plan
RCA on escalations defects
Contribute to updating the knowledgebase
Track performance on critical to quality parameters
Maintain and update Quality legend to capture the voice of the customer
Conduct QRL sessions
Strong technical knowledge of current technologies like VPN, Windows operating system, COTS applications etc.
Must have knowledge of retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc.
Experience with quality assurance, QA, help desk, help desk support.

Behavioral Skills:
Ability to work with team members with 100% co-ordination.
Ability to adopt change and shape as per technology along with change in project.
Outstanding organizational and time management skills
Ability to multitask and prioritize daily workload
Positive attitude with good communication
Highly motivated and self-learner

Certification:
Any Graduate
Preferably A+ Certified

Should you be interested, please send me a copy of your resume in Word/PDF format along with the following details ASAP.
Full Name:
Current Location:
Work Authorization:
Salary / Rate expectation:

Thanks & Regards
Saurabh Kumar
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
703.652.4804 Direct | saurabh@infiCareTech.com
Staffing Services since 2001 MBE Certified

*Recipient of Annual si100 Award*
The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation. The esteemed list consists of companies that have made a mark in their area of expertise."