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Provisioning Tech II

#REC10018064 | Updated: Feb 26, 2020

 

• OPENINGS: 1


• JOB TYPE: Contract


• LOCATION: Broomfield, Colorado, United States, 80021


• INDUSTRY:

• CATEGORY:


• EDUCATION: Bachelor's Degree


• EXPERIENCE: 2-5 years


• TRAVEL: Never


• RELOCATION ASSISTANCE: No - Local candidates only


• WORK ELIGIBILITY: Green Card, US Citizen

• FEES:


• DATE UPDATED: Feb 26, 2020


• DATE POSTED: Feb 04, 2020

• CANDIDATE PAY RANGE: $25 /hr to $30 /hr

• RECRUITER COMMISSION: $167.96 /month to $192.66 /month

• PROJECTED CONTRACT EARNINGS: $1,007.76 to $1,155.96

Description:

• Provisioning Technician is dedicated to Internet Access / VPN and IP products.


• The tech is responsible for providing "one call resolution" to customer reported installations.


• The tech works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.


• Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position.


• Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests.


• Perform trouble isolation for customers during the initial activation.


• Perform trouble isolation for customers during the initial activation.


• Engage other technical assistance teams to assist with trouble resolution and activation of circuits.


• Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.


• Works with software and hardware tools to remotely identify and diagnose WANproblems.


• Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.


• Has ability to understand and isolate physical layer problems.


• Applies excellent customer service. Understand and apply standard trouble shooting techniques.


• Demonstrate proficiency with trouble ticketing application as well as other internal tools.


• Ability to work off hours. Associate degree or 1+ year of related work experience.


• Knowledge of TCP / IP.


• Knowledge of routing protocols. Knowledge of VPN principles.


• Experience with basic commands in Cisco, Juniper and Adtran routers.


• Understanding of DNS.


• 1+ year of technical experience on a Adtran, Juniper or Cisco routers. CCNA/CCNP preferred.


• Hours may vary depending on the needs of the business.


• 2-4 years of experience.