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Title : Project Manager with Cloud Experience
Location : Berkeley Heights, NJ
Duration : CWR
Required Skills/Experience:
Onsite Project manager with Cloud skill set
Service Management Accountable for Delivery of Services as per the defined contract for the multiple projects being managed and adherence of SLAs as per contract
Accountable for Service performance through definition and management of Metrics and KPIs Work with the Service Transformation Head to establish SMO Service Management Office with appropriate roles skills and relevant processes required for Delivery
Responsible for integrating SMO Service Management Office roles within service delivery
Ensure Service Continuity to all services being delivered and keep the BCP plan up to date Service Tracking Conduct PMR Project Management Review meetings
Ensure incidents and service requests are handled as per targets and timelines in accordance with the SOP communicated by the Supervisor
Represent the delivery team to provide updates during Governance meetings like Status Review Monthly performance Business Review meetings overall billing and invoicing annual planning of resource infrastructure requirements like workspace delivery location expansionAudit Organize and participate in Delivery audits and ensure closure of all action items
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