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The Opportunity

Reporting to the Regional Destination Manager Tailor Made, the Destination Manager will develop and maintain destinations in line with Scott Dunn's destination development strategy and support the Regional Destination Manager and wider Sales & Product team in the overall maintenance of our Africa product content, identifying new product opportunities and keeping Scott Dunn up to date with current market trends.



This is a far-reaching position designed to dovetail in with marketing to accelerate our opportunities for wildlife. It will be highly collaborative working across the business units and destination management functions to build out Antarctica, Tigers, grizzly bears, marine wildlife, conservation experiences, Galapagos to name but a few.

Working successfully with both sales and marketing, the candidate will ensure up-to-date and accurate product information is accessible for the business to maximise sales and revenue opportunities and enhance the overall client experience. This is an autonomous role requiring strong commercial awareness, high attention to detail, flexibility and a creative flair.


Responsibilities


Ownership and destination specialism of Scott Dunns sub-Saharan geographical regions across multiple source markets


Develop a compelling wildlife product proposition designed to engage new guests in all things related to wildlife holidays and compel repeat guests to go on another wildlife holiday in different parts of the world. Ideas to include but are not limited to:


Monthly wildlife blog, coordinated or written by the destination manager

Coordinates with other destination managers to formulate a compelling wildlife content strategy

Wildlife events for the UK, US and Singapore markets

Become Scott Dunns Wildlife press spokesperson

Cement wildlife firmly within Scott Dunn Private

Build out a repeat strategy for guests who go on safari to then be referred wildlife opportunities, working with guest loyalty

Work with the other destination managers overseeing all wildlife content



Commercial negotiations and ground-handler tenders

Delivering destination product overhauls to deadline

Drive new campaign ideas and website development

Planning fam trips and ensuring that each trip delivers maximum benefit to the business

Managing relationships, leading key supplier meetings and representing Scott Dunn at tradeshows

Supporting the sales teams

Proactively identify sales team training requirements, building a bank of tools and resources

Maintaining accuracy and relevance of content within the product database

Effective communication with product, sales, and marketing team and the wider business

Creatively writing new and existing product copy



Duties

The duties that derive from these responsibilities include but are not exclusive to:


Ownership of Africa destination development projects and in line with the Scott Dunn product strategy and conducting in depth destination overhauls to plan

Monitoring market trends and spotting business opportunities

Undertake commercial rate analysis at destination and property level

Tender Ground Handlers and DMCs where appropriate

Identify, research and lead on new product development areas, conduct competitor analysis and create project plans

Assist the Head of Product with strategic and commercial projects

Ensure all tactical, yearly contracted offers and rates are loaded and communicated to sales team

Analysing and reporting on any changes to contracts / rate sheets

Attending out of office hours supplier events

Identify marketing opportunities, ideas and partnerships to feed into the marketing calendar

Managing pre and post fam work of Travel Consultants and planning fam trip itineraries

Problem solving and proactive suggestions to make improvements to existing systems / processes. Seeking creative solutions and exploring new and innovative ways of offering holidays




Values & Behaviours

All employees must promote, understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.




In the know - Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.

In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.

Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each others successes and have fun.




Location

We aim to find someone who would be office based at our London, Hammersmith office.



Benefits

We offer very competitive salaries and a great benefits package including the following:




23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)

Contributory pension scheme



'Cycle to work' scheme

Subsidised private healthcare

Company loyalty scheme (Travel Fund)

Travel insurance

Familiarisation trips

Recognition awards throughout the year

Social events

1 hour per week paid learning & development / personal growth

Paid volunteering leave