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Sincere is looking for a Product Support Specialist to join our growing team. This is a hybrid role of quality assurance and customer support. Were looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform and impact the direction of the business.

This is a full-time position that requires working a non-traditional schedule of Monday, Tuesday, and Friday from 3pmMidnight ET, and SaturdaySunday from 9am6pm ET.

In this role, you will:

• Become an expert on all of our products across web, iOS and Android
• Provide general and technical support to our customers
• Maintain and contribute to our sites Help Center
• Build an ongoing understanding of customer needs and issue trends to help resolve future issues and improve processes
• Contribute ideas for product improvements
• Perform daily quality assurance checks for essential site functions
• Perform quality assurance testing and troubleshoot technical issues prior to product releases

Requirements

At Sincere, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

• You are bright, articulate, and an excellent communicator
• You enjoy the process of problem-solving and have a superior memory for details
• You have experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
• You may have experience in product testing or quality assurance if you dont, you are excited to learn
• You consider yourself tech-savvy
• You have enthusiasm and passion with readiness to join a startup
• You have a college degree
• You live within a 45 minute drive of Framingham, MA

Benefits

Do you want to work in a growing company that invests in its employees more than the average company? Sincere is a family of brands with heart. The Company is home to Punchbowl, Timehop, and Memento, and builds technology that brings you closer and helps show you care to the people who matter the most. With Sincere Foundation, we support organizations that address basic needs, and envision a future where everyone has the opportunity to celebrate, recognize milestones, and honor memories. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.

Some Sincere Perks:

• 100% healthcare coverage
• Flexibility to work from wherever you will be most effective
• A collaborative, start-up environment where youll learn a lot, get your hands dirty, and see your work directly impact our customers
• Fantastic, smart coworkers who are passionate about what they do
• Virtual team coffee chats, biannual Team Summits, and anything else we can think of to have fun as a team