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Job Title: Product Support Engineer (L2/L3 Support Engineer ) Location: Cary, North Carolina, United States Duration: Long-Term Contract Need local Position Description: This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor, Development & External teams on issues requiring deeper investigation, and then coordinate resolutions while providing feedback to users. Responsibilities: Incident, Problem & Change Management Continual Service Management, Disaster Recovery Planning & Testing Application decommission task, including business data transfer to archive systems. On-call support could be required on a rotational basis both during the week and on weekends. Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and demonstrate the overall quality of services Extensive Unix, SQL experience (preferably ORACLE PL/SQL). Experience with scripting solutions - PERL& Shell scripts. Familiarity with programming language (preferably JAVA). Familiarity with administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins. Knowledge of Agile Software Development methodologies. Excellent problem-solving and troubleshooting skills. Excellent oral and written communication skills. JIRA and ServiceNow Strong analytical and technical background with good problem-solving skills..