Job Duties/Responsibilities:



• Performs Preventative Maintenance Checks in the customer's home

• Perform rework and inspection calls in customer's home and retail or warehouse locations

• Rides with, or meets, Technician at designated location to assist on service call when assigned

• Shuttles parts and supplies to technician when applicable

• Provides courteous customer service

• Works as a dedicated team member to ensure fast, flexible and expert service to every customer

• Acts with a sense of urgency to meet customer time commitments

• Completes all Technician training elements within required timeframes

• Meets key performance metrics and productivity goals as defined by the business

• Provides knowledgeable and courteous preventative maintenance service

• Looks for methods to improve business performance and enhance the customer experience

• Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer

• Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence

• Maintains truck stock inventory within the prescribed Company guidelines and standards

• Follows the truck maintenance schedule, and keeps a clean, organized truck

• Adheres to all Company policies and procedures

• Performs other duties as assigned