Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

PTC- CBOS Program Manager and UBOS Assistant Project Manager

The Commission is implementing a new Back Office System and a Commission Business Systems Supervisor is acting as the Project Principal and Lead Project Manager for the implementation. This position is to assist the Project Principal and Lead Project Manager in completing the project related tasks and duties assigned. The duties will be to help the Project Principal and Lead Project Manager, create and update status and other reports, create and update PowerPoint files, and make updates to the Project's plans in MS Project and ServiceNow. This position requires the ability to work independently coordinating with vendors and system integrators involved with the project with general direction from the Project Principal and Lead Project Manager. This position will also work as the CBOS Program Manager to manage the CBOS Enhancements project and coordinate upgrades from all COTS software involved in CBOS. This is for a single candidate to fill these duties.
Description of Duties
The selected Candidate will perform the following duties under the direction of the Project Principal and Lead Project Manager:
Performs project management duties through the entire project lifecycle, including initiating, planning, executing, monitoring, controlling, and closing
Scheduling, managing, and coordinating the activities of internal and/or external staff involved in multiple UBOS project deliverables of varying complexity under the direction of the UBOS Project Principal and Lead Project Manager
Develops and maintains project plans and other documentation as required using PTC or other established project management standards, procedures, templates, and methodologies
Validates detailed meeting minutes, notes, and other required documentation
Schedule project related meetings as requested by the Commission
Coordinate and create the required ServiceNow tickets to onboard and offboard other contractor resources as requested by the Commission. Please note that some items require Commission Employees to create/issue requests, however, this position is to identify and track all related onboarding and offboarding tickets and tasks.
Creates, and keeps current, project status reports, assists with, or leads, project status meetings as needed
Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
Coordinates with the various vendors and system integrators involved with UBOS and assists in contract negotiations and execution as needed
Assists with conducting lessons learned sessions during and after projects to identify recommendations for improvement
Adheres to the PTC PMO Playbook and its referenced artifacts
Performs the project related tasks and other duties assigned by the UBOS Project Principal and Lead Project Manager
Supervises, plans, and organizes the assigned unit's operations and staff functions including performance management, delegation of work assignments and review of work product
Supervises, leads, and participates in project teams for system work efforts related to enterprise systems
Provides daily and hourly direction and support to the IT UBOS Team
Works with the business departments' staff and determine priorities and schedules for the work to be performed
Utilizes various software and/or technology tools to perform job duties
Uses situational awareness to anticipate and prevent accidents
Supervises, plans, and organizes the assigned unit's operations and staff functions including performance management, delegation of work assignments and review of work product.
Supervises, leads, and participates in project teams for system work efforts related to enterprise systems.
Provide daily and hourly direction and support to the IT CBOS Team
Work with the business departments' staff and determine priorities and schedules for the work to be performed
Determines how to best support the needs of the end user.
Ensures the appropriate technical support is provided to end users regarding their specific systems, solutions, and processes.
Troubleshoots, analyzes, and resolves escalated issues or concerns.
Supervises, plans, leads, and participates in the configuration and maintenance of enterprise systems to support end users and business processes.
Identifies and corrects configuration issues to restore the solution and ensure proper operation.
Identifies and supervises the coordination of system changes that will impact other business operations/areas.
Supervises and participates in the development and maintenance of Business Process Procedures (BPPs) and other documentation.
Supervises and participates in the development, maintenance, execution and validation of test scripts and the testing process.
Assigns testing duties and provides oversight and direction on testing of all changes to any assigned application and technology. This is to assure each change meets the expectations of the Commission and that all testing processes are followed as directed by the Commission's IT Quality Manager or designate.
Performs related duties as assigned
Desired Skillset
The ideal candidate will have 7 years of expertise in project management for projects of various sizes and subject matters, including but not limited to integration, contracts, scope, schedule, cost, communication, vendor, and risk planning and management. Proficient in the Microsoft Office 3NA suite of business software including Work, Excel, and PowerPoint, plus proficient in Microsoft Project.
Ability to work independently to accomplish the tasks and duties assigned
Additional beneficial skills include:
Project Management Professional (PMP) Certification
Experience with Customer Service software implementation that includes Back Office functions such as CRM, General Ledger, Accounts Receivable and Credit and Collections and related business processes.
Experience with ServiceNow Experience in Idea, Project, and Demand modules
Experience with Enterprise Business Solutions, specifically Microsoft Dynamics, and SAP projects
Experience with ITIL / ITSM practices and methodologies
Minimum Experience
5 years of software system(s) implementation project management experience. Equivalent combination of education and/or experience may be accepted.
3 years' experience in application support program management
Certifications / Education in all cases
Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
Certifications / Education in all cases
Bachelor's degree in Information Technologies. Equivalent combination of education and/or experience may be accepted.
Engagement Requirements
The Candidate shall be located within the Continental United States. There is no opportunity for "Off-shore" resources for this engagement.
This candidate will be required to report to the PTC's Central Administration Building (CAB) located at NA0 S. Eisenhower Blvd., Middletown, PA 1NA57 during key phases of the project implementation such as solution confirmation, system integration tests, end user training, user acceptance tests, go-live, and hyper care. No additional expenses will be provided for travel. Required/Desired Skills