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PC Support Specialist
Location: US-CA-Irvine
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Description: The PC Support Specialist will be installing and troubleshooting PC hardware and software. More trouble shooting than configuring and deploy lap tops but must be experienced in both Need to have experience with Windows 10 Must have 3 yrs experience Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience. Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems. Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns. Ability to apply advanced skills in area of specialization. Ability to implement and effectively apply continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet special needs. Ability to work on assignments that are complex where considerable judgment and initiative is required in resolving problems and making recommendations. Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments. Ability to determine methods and procedures on new assignments and provide guidance to other non-exempt or hourly personnel. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond to inquiries and TP effectively communicate and present information. Education Required (Use effective 3/27/2020 - High School or equivalent
Arete Technologies Inc
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