Lead Field Service Technician

Responsibilities:

• Complete multiple personal computer refreshes on a daily basis with strong attention to detail


• Provide exceptional customer service while working in a fast-paced environment


• Provide technical support for clients


• Provide support to fellow team members


• Provide leadership skills to the regions team


• Provide support to Richmond office staff


• Document actions and solutions performed with client


• Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete


• Stage equipment for return at respective user locations throughout target site per plan


• Backup all local user profile(s) data and local settings


• Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process


• De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team


• Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan


• Restore backed up data and user profile(s) to new device


• Validate user experience post migration with onsite support for transition, localization, and basic support


• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor


• Verify received devices have correct image and application/setting overlays for each End User
  
  
  
  • Includes base image and all required supporting software overlays
  
  
  • Required patches/updates
  
  
  • Domain registration/Active Directory configuration and GPO deployment where applicable
  
  
  
  

Basic Requirements:

• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)


• High School Diploma or Equivalent


• Valid Virginia Driver’s License

• Clean Driving Record


• Must be able to lift up to 50 pounds


• Reliable Transportation


• Willingness to Travel


• Excellent attention to detail


• Customer service oriented


• Excellent verbal communication skills; ability to work with minimal direction


• Experience supporting desktop/laptop systems; deploying and disposal of devices


• Familiarity with installing, troubleshooting, and supporting the following:


• Windows 7/10 operating systems


• HP, Dell, Microsoft, Apple laptop/desktop hardware systems


• Outlook, Microsoft Word and Excel

Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.

Lead Field Service Technician

Responsibilities:

• Complete multiple personal computer refreshes on a daily basis with strong attention to detail


• Provide exceptional customer service while working in a fast-paced environment


• Provide technical support for clients


• Provide support to fellow team members


• Provide leadership skills to the regions team


• Provide support to Richmond office staff


• Document actions and solutions performed with client


• Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete


• Stage equipment for return at respective user locations throughout target site per plan


• Backup all local user profile(s) data and local settings


• Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process


• De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team


• Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan


• Restore backed up data and user profile(s) to new device


• Validate user experience post migration with onsite support for transition, localization, and basic support


• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor


• Verify received devices have correct image and application/setting overlays for each End User
  
  
  
  • Includes base image and all required supporting software overlays
  
  
  • Required patches/updates
  
  
  • Domain registration/Active Directory configuration and GPO deployment where applicable
  
  
  
  

Basic Requirements:

• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)


• High School Diploma or Equivalent


• Valid Virginia Driver’s License

• Clean Driving Record


• Must be able to lift up to 50 pounds


• Reliable Transportation


• Willingness to Travel


• Excellent attention to detail


• Customer service oriented


• Excellent verbal communication skills; ability to work with minimal direction


• Experience supporting desktop/laptop systems; deploying and disposal of devices


• Familiarity with installing, troubleshooting, and supporting the following:


• Windows 7/10 operating systems


• HP, Dell, Microsoft, Apple laptop/desktop hardware systems


• Outlook, Microsoft Word and Excel