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The Outpatient Services Coordinator is responsible for clerical functions of the Partial Hospitalization and Intensive Outpatient department, including but not limited to, scheduling, pre-authorizations and for insurance, checking in and out of patients, follow-up/wellness checks for patients, filing, tracking of census, and reception duties. The person in this position serves as a resource for patients, families, physicians, staff and visitors. A critical function of this position is to coordinate flow of information and activities supporting delivery of safe, quality patient care.

KEY RESPONSIBILITIES:

• Communicate pertinent patient information to the clinical team or other appropriate individual.
• Conduct pre-authorizations upon patient admittance for billing and program hours approved
• Coordinate DocuSign Consent Packets
• Serve as point of contact for inquiries; direct inquiries as appropriate for timely resolution.
• Enter ordered patient lab work in lab book. Promptly collect results of lab work received and forward reports to appropriate licensed staff for timely review and action.
• Track census of patients participating verses those called out or no-show.
• Participates in activities which enhance professional growth and development. Upholds the Organizations ethics and customer service standards.
• Prepare charts for Treatment Team meetings
• Coordinate all Telehealth Services/Appointments (admissions, PE appointments, PHP nursing assessments, clinician Intakes)
• Provide intake appointments to Assessment & Referral and Inpatient staff
• Provide a weekly report of admissions and discharges to Director of Outpatient Services
• Complete Daily Census of Admission and Discharges
• Manage Group Calendars
• Manage various reports to leadership and other stakeholders (i.e., daily wait list reports, outpatient census, intake reports, admission reports, and more)
• Assist with coordinating staff coverage for treatment activities
• Assist in collaboration with inpatient staff to facilitate step down process
• Meets with Director Daily to report any delays in admissions of step-down/community referrals
• Provide Training to Case Managers to facilitate the Referral Process
• Improve Intake and discharge process to improve quality and increase safety of clients
• Creates and maintains the IOP/PHP treatment team schedule
• Manage Doctors and Nurse Practitioner Schedules
• Performs related duties as requested.

Schedule intakes for the therapists

Requirements

• Associates Degree in a related Field.
• Current Handle with Care Training and CPR certification (or obtained within the first 30 days of hire).
• Three years experience in clerical support/management position; preferably in inpatient hospital environment.
• Demonstrated knowledge of medical terminology preferred.
• Experience in working in a role requiring independent thinking and using problem solving skills.
• Health care industry, particularly in-patient psychiatric experience, preferred.

Benefits

Benefits plans HMO & PPO options for Medical, Dental and Vision. 401k