Position Title: Outbound Call Campaign and Technology Administrator



Our client is a company that's located in Corona, CA that is in search of an experienced Campaign and Technology Administrator



Essential Functions:

• Provides consultation to clients, including organizational leadership and guides work towards actionable outcomes.

• Regularly measures the impact of business decisions on clients and customers.

• Evaluates effectiveness of actions/programs implemented & makes recommendations.

• Works with clients and staff to identify opportunities and methods to improve efficiencies with analysis.

• Provides support to peers and mentoring to junior staff including: technical & programming assistance, project management and scoping, documentation review and support.

• Directs and executes creative analytic approaches that lead to actionable outcomes which further promote organizational goals.

• Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients.

• Analyzes and develops complex logical db designs, data models, and relational data def in support of corporate and client area info systems requirements.

• Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.

• Builds sophisticated statistical models and forecasting tools using databases.

• Defines and frames complex multi-dimensional healthcare issues and develops time tables/processes for decision making.



Basic Qualifications:



Experience

• Minimum five (5) years of work experience.



Education

• Bachelor's degree OR four (4) years of experience in a directly related field.

• High School Diploma or General Education Development (GED) required.



License, Certification, Registration

• N/A



Additional Requirements:

• Thorough knowledge of policies, practices and systems.

• Complete understanding and application of principles, concepts, practices, and standards.

• Full knowledge of industry practices.

• Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.

• Must be able to work in a Labor/Management Partnership environment.



Preferred Qualifications:

• Self-starter requiring little supervision.

• Skills in assessing a problem, identifying possible causes, and pro-active implementation of solutions.

• Reporting skills.

• Attention to detail, and good data tracking skills and are organized.

• Able to design and execute various types of outbound phone call or text campaigns.

• Must understand telephony concepts and exhibit knowledge on various campaign types.

• Superior communication skills.

• Analytical thinker.

• Coordinate pilots/proof of concepts with Contact Center technology.

• Project coordination skills.

• Effectively work cross-functionally across the organization to shape solutions to meet client needs.

• Knowledge of Alteryx, SQL, Genesys is a plus.

• Bachelor's degree AND five (5) years of work experience OR a master's degree AND three (3) years of work experience preferred.

• Knowledge of health care industry preferred.



***This is not a telesales position***



Employee Status: Regular



Travel: Yes, 10 % of the Time