|
Search Jobvertise Jobs
| |
Jobvertise
|
Order Management Specialist
Location: US-CA-San Diego
Jobcode: 1743c1e577ee900baceb14404740310d-122020
Email Job
| Report Job
- Primary responsibilities include customer quote and order management; monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts as necessary. Works closely with US retail Marketing, Contracts, Billing, Cash Apps. to identify and resolve issues affecting timely payment.
- Proactively manage incoming requests through a group mailbox
- Interpret customer purchase orders and enter sales order into SAP
- Handle product discrepancies and resolution from SAP
- Process debit memos and returns
- Advise on order status including order tracking and POD (proof of delivery)
- Meet or exceed SLAs (service level agreement) established for department
- Collaborate, create and maintain process documentation
- Reconcile orders within SAP on an ongoing basis
- Collect customer payments in accordance with payment due dates
- Communicate with customers in a positive and friendly manner
- Identify issues attributing to account delinquency
- Maintain appropriate documentation of issues in the SharePoint notes system
- Perform reconciliations as necessary to resolve issues affecting timely payment
- Negotiate payment plans on delinquent accounts
- Review and monitor assigned accounts and all applicable collections reports
- Provide timely follow up on payment plans and commitments
- Maintain required level of documentation on collection and support efforts
- Escalate delinquent accounts as per the Escalation Protocol
- Complete all reports on delinquent accounts by the established deadlines
Required Skills
- BA, BS or equivalent with business, accounting, or finance emphasis a plus
- 3+ years in commercial collections, account reconciliation, contracts or order management preferably in a manufacturing environment
- Knowledge / Skills: Very strong interpersonal skills; eager to learn beyond job duties; confident in decision making; positive attitude; excellent time management; tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable and order entry systems.
- SAP experience a plus.
Compunnel Software Group
|
