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Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to todays complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Operations Director

• Are you an experienced Operations Director looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

The Operations Director is responsible for the successful delivery of all day-to-day operations and program activities. Maintain program compliance and adherence to policies and procedures and responsible for the management of all deliverables for the program. Direct assessment teams to ensure all contract functions are performed to the highest standards and meet or exceed contract requirements and customer expectations.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What youll do:

• Develop and implement policies and procedures for all program activities that align with our contract, TN State Rule, and federal requirements to ensure compliance.
• Participate in face-to-face meetings with state clients as requested and review performance, discuss trends, and conduct planning.
• Serve as primary contact for State staff.
• Implement program changes as directed and agreed upon by our state client.
• Ensure data systems utilized for all program activities support contract needs and meet all service requirements and delivery timelines.
• Ensure assessments are conducted by appropriately credentialed, highly skilled, and well-trained clinicians and that outcomes align with program procedures.
• Direct teams and consult with program leaders and corporate supports to implement contractual requirements with required timeframes.

• Manage and oversee all day-to-day activities including providing training, technical assistance, and support to staff, providers, stakeholders, and customers.
• Provide statewide training of nursing facility and hospital providers, state personnel, and internal teams.
• Understand and keep up with current literature, regulations, and research related to long term care, mental illness, intellectual disabilities, and medical conditions.
• Oversee and monitor program and staff adherence to documented metrics.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What youll need:

Required Qualifications

• Masters degree in business, human or social services, health management or related field or Licensed Clinical Psychologist or Registered Nurse with active unrestricted licensure in Tennessee.

Knowledge, Skills, Abilities

• Knowledge of Federal Regulation 42 CFR, Chapter 483. 89, applicable statutes and rules of the State of TN, including TennCare Rules at 1200-13-01-.10.

• Knowledge of the organization of medical records, medical terminology, and disease process required.
• Strong leadership, problem solving, staff development, and customer relations skills.
• Demonstrated record of success facilitating progressive change and development of innovative business functions and programs.
• Working knowledge of best practice in content areas and government policy structure.

Experience

• 5+ years of experience in management in healthcare or social services.
• Working knowledge of best practices in Medicaid, direct care services, behavioral health, and/or other state programs.
• Knowledge of and/or experience with public mental health and medical programs.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in

Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.