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WOW BAO is hiring a UNIT MANAGER for our team in Chicago!

• 3+ years experience as a unit manager
• Experience in a fast casual restaurant preferred.
• The ability to lead, inspire and motivate teams in a fun, upbeat, fast-paced environment while strengthening our culture and brand.

Innovative. Fast Pace. Growth.

Wow Bao was recently named #1 Restaurant Brand of the Year by Fast Casual magazine, making history as the first company to ever win twice. Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors at the speed of life. Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao steamed hot Asian buns with a variety of savory and sweet fillings.

We foster a culture of caring.

Whether its our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Equal Opportunity Employer

Position Summary: The Unit Manager is responsible for the overall operation of an assigned location, which includes working with the Operations Management team and store leadership in setting the direction of the business in day-to-day operations as well as plan to grow the business, drive sales, and manage costs.

Requirements

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)

• Lead, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience.
• Provide guidance and leadership to hourly team members while fostering our Culture of Caring.
• Respond immediately and effectively to guest and employee needs and feedback.
• Maintain proficiency in job functions of all Crew Member and Supervisor FOH and BOH positions.
• Assist Multi-Unit Manager in managing cost, driving sales and growing the business in support of financial goals.
• Manage stores catering and events.
• Partner with leadership to interview, hire, onboard, train, schedule, supervise and develop all hourly employees.
• Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.
• Perform opening checklists, closing checklists, cleaning checklists, facilities checklist and other checklists.
• Create weekly schedules to fit the labor budget.
• Balance, pare and maintain security of all cash banks.
• Prepare and conduct Pow Wow pre-shifts and other employee meetings.
• Ensure repair and maintenance needs are addressed.
• Understand and follow the food allergy procedure and special orders/restrictions.
• Ensure proper food storage, quality and presentation standards, including temperature controls.
• Work closely with the Multi-Unit Manager to monitor and ensure stores compliance with all Company and store policies as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company interactions with legal and regulatory authorities.
• Perform weekly and regular inventories of food, beverage, supplies and track high cost items; place food, beverage and store supply orders; and accept and inspect deliveries.
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Be available to assist and work Wow Bao offsite events as needed such as Lollapalooza, National Bao Eating Contest, National Bao Day, among others.
• Multitask calmly and effectively in a busy, stressful environment.
• Other duties assigned as needed.

ADDITIONAL REQUIREMENTS:

• Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook, Handbook Supplements, and SOPs.
• Effectively communicate in order to perform and follow job requirements in written and spoken direction.
• Partake in a professional and positive work environment.
• Treat all with respect and professionalism.

PHYSICAL DEMANDS:

• Continuous standing and walking.
• Moving safely through all areas of the restaurant, which may include stairs and uneven or slick surfaces.
• Working in confined spaces of varying noise and temperature levels.
• Lifting and moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Accessibility varies by location

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off
• Paid Sick Leave
• Employee Restaurant Discounts and Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• Training, Development and Advancement Opportunities
• Employee Assistance Program
• We foster a culture of CARE
• Growth & transfer opportunities; we love it when people grow at Wow Bao!

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.