In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Two years of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• Skill to perform duties with several steps and use independent judgment in the performance of non-sequential tasks. Concentration is required to manage competing tasks, manage multiple orders/tables, and to process the constant flow of information and requests with competing and/or changing priorities. In depth understanding of common sanitation procedures and food handling to prevent contamination. Basic knowledge of food preparation and a comprehensive knowledge of all menus used in the facility.

• Knowledge gained through pertinent job experience enabling the incumbent to be highly skilled at serving beverages including specialty drinks, assist with food service set-up/breakdown, and demonstrate outstanding customer service skills. Must possess two years of work-related experience in bar operation with a minimum of one-year documented leader or supervisory experience as a full-service bartender, measuring, mixing and serving a wide variety of alcoholic and nonalcoholic beverages in a full range bar.

• Knowledge, skill, and ability to lead and train bartenders and bar attendants in proper drink making techniques, customer service, and food handling procedures.
• Ability to build and sustain a positive rapport with customers, co-workers, and management. Must be able to give and receive feedback regarding performance with tact and professionalism.
• Ability and willingness to follow directions and carry out tasks with little to no supervision.
• Demonstrate good decision making skills when presented with customer service issues, including and managing conflicting tasks or information.
• Must be able to understand, apply, and enforce existing regulations regarding patron use of the activity and/or facility.
• Must have the ability to deal effectively with various members of the public, including de-escalating negative or highly charged interactions with upset, stressed, and/or intoxicated customers.
• Must be able to react spontaneously and to make sound decisions often in loud, constricted and heavily trafficked areas with continuous disruptions and distractions.
• Ability to take orders and answer questions from customers, over the phone and in person.
• Ability to handle cash, perform arithmetic and confidentially process credit card information.
• Ability to read and write standard American English is required.
• Ability to communicate effectively both orally and in writing using standard American English is required.

Physical Effort:

Must walk or stand for prolonged periods of time. Frequent light to moderate lifting and carrying objects weighing 5 to 15 pounds, pushing and pulling objects weighing 10 to 20 pounds and occasionally lifting up to and over 40 pounds. Uses dolly to transport beer kegs. Working Conditions: Works inside with adequate lighting, heat, and ventilation. Subject to cuts, bruises, and chapped hands

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT