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Title: L3 Technical Support

Location: Princeton, IN (On-Site)

Duration: Full Time

Description:

• Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
• Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
• Position will provide 24 hour on-call support for escalation of site issues impacting production.
• Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users
• Windows Server 2016 and Microsoft SQL Server experience required
• Microsoft, Comptia and/or Cisco certifications preferred, but not required
• Project Management skills a plus.

Requirements

• Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
• Responsible for ticket queue management for incident resolution/fulfilment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
• Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
• Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
• Configures and installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.
• Designs, installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.
• Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment)

Roles / Responsibilities

• Manage / audit Telecom Rooms to ensure they meet client standards
• Escort external vendors to/from data centers / computer rooms / manufacturing floor to support regional initiatives and maintenance activities
• Perform Server patching as required by client
• Perform monthly client patching for administrative and mission critical systems
• Investigate/support sitescan alarms and SCOM alerts
• Support as required Priority 1 and Priority Service Restoration Bridges and assist with local countermeasure implementations
• After hours support required for select shift coverage, this does include potential shift rotations and on-call availability with Saturday and Sunday weekend work for maintenance and projects support
• Support Network switch and Wi-Fi access points
• Support change controls as directed by client, these include but not limited to business owned add/move/changes, network device add/move/changes, mission critical device add/move/change sand shop power outages
• Perform first line of support of manufacturing systems
• Perform shared drive, folder and group access requests
• Support Statement of Work creation for network add/move/change
• Perform Telecom Room activities including monitoring for power and temperature along with a daily checklist review per individual site requirements
• Perform server and storage activities including server monitoring and troubleshooting, hardware replacement, new server racking in coordination with client hardware/network provider
• Perform network activities including data center and network telecom maintenance, monitoring and troubleshooting, does include such items as new switch installations and port activations
• Hot swap of equipment on mission critical network