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Our client is looking for a L2 Technical Support for a Full Time in Blue Springs MS (Onsite)below are the detailed requirements.

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Role: L2 Technical Support
Location: Blue Springs MS (Onsite)

Duration: Full Time

Job Description:

Bachelor's degree in Computer science or equivalent, with minimum 10+ years of relevant experience.
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments.
May need to work while kneeling
May require climbing ladders or using lifts
May require rotating shift work

Lorven technologies

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