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INCORPORAN INC is looking for L2 Support w/ MarkLogic For our client in the location New York
Title: L2 Support w/ MarkLogic
Location : New York (Day one onsite)
Duration: Long term Project
Interviews are happening , need to be available Skype and video call is must, please available on requested Time slot
No CPT& OPT
Job Description
CSAM production support analyst role is integral part of CSAM New York onsite team working closely with the business and development teams daily. Responsibilities include:
Serve as a senior member of technical production support (L2-L1) to the Asset Management New York division, comprised of multiple trading applications hosted in heterogenous environments and having critical processing activities performed.
Provide timely and efficient technical support for the settlement, confirmation and asset servicing applications.
Extend knowledge and develop expertise in specific systems and business areas. Provide expert opinion on issues and queries affecting the functionality and design of the systems being looked after.
Develop an understanding of technical or business drivers and strategies that drive the direction of departmental or client initiatives.
Perform deep-dive investigations on complex system issues, provide solutions, and put forth proactive measures wherever applicable. Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring. Be responsible for production stability and Major Incident management (MIM)
Act as a liaison between end users and various IT teams (application development, infrastructure support, etc) on all application support related queries and actively embrace interaction with business groups
Collaborates with Service Continuity and Business Continuity Management (BCM) teams to plan and manage execution of Events like DR, Process Flow Tests, QMW and Emergency Patching of Production Environment.
Promote knowledge transfer and participate in knowledge documenting, sharing and improvement within team
You will join Asset Management Technology, an international team of more than 250 IT staff dedicated to support Credit Suisse Asset Management. AM Technology deploys state-of-the-art market solutions and technologies, drives the public cloud adoption of Asset Management, and nurtures technology talents. We are agile, have implemented DevSecOps, and have very limited technology debt, enabling us to consider the deployment of the latest state-of-the art technologies. The department values Diversity and Inclusion (D&I) and is committed to realizing the firms D&I ambition which is an integral part of our global cultural values.
CSAM division is looking for highly motivated IT support engineers to be a part of onsite L2 production support team interacting with the business and development teams on a daily basis.
Education & Professional Qualifications:
A degree in Computer Science, Engineering
Essential requirements:
Production application support experience with business users and financial / banking do-main
Technical knowledge and skills with SQL/PLSQL/Marklogic, Linux and Windows
Understanding of batch schedulers (e.g. Control M) and reporting engines (QLIK)
Experience with .Net and web based technologies on a support level at least
Detailed knowledge & working experience of ITIL methodologies
Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow
Additional skills which treated as a plus:
Knowledge of trade lifecycle and F2B processes
Knowledge of financial products e.g(link removed) Equity, SWAPS, Futures, Fixed Income, Commodities
Experience in any Trading management applications like Charles River Investment Management System
Trade floor users support experience
Candidate soft skills requirements:
Strong analytical capability and ability to multi-task
Learning quickly and self-developing
Honest, initiative, responsible, self-disciplined, manageable
Ability to take ownership on issues resolution
Ability to perform under pressure
Strong interpersonal skills and ability to establish rapport with front office users
Excellent oral and written communication skills
Please send me your resumes and contact details at
Incorporan Inc
