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Title : L2 Application Support((link removed))
Location : Wilton, CT
Duration :CWR
Required Skills/Experience:
This Support Associate is responsible for supporting in house enterprise software assets. The Application Support Associate will resolve incidents with enterprise software platforms; will interact with developers and end users throughout the company; and will help maintain the enterprise environment. The Support Associate will need to learn about technology assets of varying levels of complexity and business criticality, and will eventually become the Subject Matter Expert and escalation point for a subset of those applications.
Responsibilities would include, but not limited to:
Supporting critical enterprise software via incident handling and service requests
Performing maintenance on critical production servers
Improving existing support materials and processes
Joining an overnight coverage rotation for incident handling
Perform Problem Management Root Cause analysis for applications they are responsible for.
Qualifications - External
Skills / experience:
Has 5+ years of experience in support, ideally in an enterprise environment with a focus on software support.
Has a degree in an engineering or science area of study
Is a quick analytical thinker and excellent problem solver under pressure; can diagnose and reverse-engineer a technical situation rapidly within a chaotic environment
Can communicate clearly and excellently with a wide variety of people / functions and in a wide variety of formats (verbally, in writing, etc.).
Is extremely open-minded, comfortable giving and receiving feedback, and will thrive in an environment that requires regular, passionate debate with extremely smart developers, support staff, and users
Values truth and excellence at all costs, even if that means being wrong.
Has extremely high standards and a maniacally low threshold for errors & bad processes.
Preferred candidates would also meet the following criteria:
Experience in a C#/.Net environment
Experience with SQL Server
Experience in an enterprise technology environment; familiar with ITIL standards and practices
Experience working in or with a development team
Technical understanding of enterprise infrastructure, load balancers, networking, operating systems (Linux/Windows) and security controls
Axius Tek
