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Job Description
networking Position : L1 Engineer
Designation : Trainee / Engineer.
Project : Technical Support
Experience : 0 - 5 years
Job Location : Chennai
Job Responsibilities:
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Technical support
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
Qualification:
Fresher - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
Experience - Graduation from any background
Technical skills & Ability:
- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and understand ability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centrality and eagerness to drive himself/herself for up gradation in knowledge.
- Ability to sell/Up sell
- Candidates should be open to a shift of 24x7.
Soft Skills:
- Should possess good English verbal skills
- Excellent logical reasoning
Computer Proficiency:
Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals.
If you any doubts kindly feel free to contact:
hidden_mobile - ( hidden_email )
hidden_mobile - ( Vaishali (hidden_email )
Employement Category:
Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: L1 Engineer
Intellixaa