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Huble is an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. Using the HubSpot platform, we provide solutions to increase our customer's level of CRM sophistication as well as deliver strategic consultancy across marketing, sales, service, websites, and business operations - and we do it all whilst trying to strike a balance between professionalism and being human.
As a Key Account Manager you role will be to grow Hubles revenue by cultivating and maintaining a long-term, trusting relationship with Hubles key clients.
To enable our teams to work synchronously, this role would be best suited for someone based in Central or Eastern time zones.
These will be your key performance areas:
1) Relationship Building & Management
- Responsible for cultivating and maintaining a long-term, trusting relationship with Hubles clients by understanding each part of the client's business and what they do.
- Responsible for building Organizational Charts that outline key relationships and other teams within the Clients organization that Huble can engage with.
- Build the knowledge and understanding of your client and their business to such an extent that you can anticipate their needs and effectively help them to succeed.
- Develop an understanding of the client's industry and pain points.
- Report on Client Health monthly, this includes running the quarterly NPS surveys and sharing this feedback with the relevant teams.
- Check in on the Client performance by setting up regular sessions with your clients to gather feedback on how the team is performing.
- Assist with challenging client requests or issues escalated as needed.
2) Account Growth
- Responsible for client retention of your portfolio of clients.
- Manage the renewal process - working with the Lead Consultant, the Key Account Manager is responsible for leading a client renewal. This includes but is not limited to: scope and developing compelling renewal proposals and seeing those renewals through to completion.
- Nurture and grow the accounts of your client base by:
- Identifying other teams or departments that have a need
- Identifying other opportunities for cross sell within your client organisation
- Working with the Consultant and Project Manager to ensure we are within the scope of what has been sold, and if the client needs more, the KAM is responsible for negotiating the upsell.
- Negotiate contracts and close agreements.
- Creation & Maintenance of Account Plan - a plan that outlines your current portfolio, how you are planning to grow this portfolio and what you plan to sell into these clients in the future (this should include plans for renewal, upsells, new divisions etc).
Requirements
This role is best suited for someone who has the following:
- A bachelors degree or equivalent in a relevant field.
- Mid to Senior years of experience within Sales.
- Have experience in a Consultancy or Agency.
- Be proficient in Google applications including Google Docs, Google Sheets and Google Mail.
These attributes will help you succeed:
- Experience in Sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills in building relationships with professionals at all organisational levels.
- Ability in problem solving and negotiation.
- Ability to build rapport with key clients.
- Exceptional customer service skills.
Keen to Huble with us?
If what you have read above excites you and is your next rewarding chapter, please apply. We'd love to hear from you.
Huble
