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Job Title: Glassbox and TeaLeaf Admin Term: 12+ months Location: Concord, CA or San Francisco, CA or Fremont, CA 6+ Years Glassbox and Tealeaf Administration experience 6+ Years Linux/Unix and Windows Administration Experience JOB Responsibility Support Glassbox application environment. Troubleshoot technical issues to determine root cause and resolve or implement workaround as necessary, file bug reports and escalate cases to Glassbox support as necessary. Monitor Glassbox application/server logs to identify and resolve existing or potential issues. Monitor the Glassbox infrastructure for capacity planning and optimization Perform Glassbox deployment, configuration and troubleshooting across a variety of platforms Maintain Glassbox systems internal documentation and training materials On-board and Perform validation of new applications and URLs to Glassbox monitoring system Create, support and update Customer Experience Management - Reports and Funnels for Business and Product Teams, Design and maintain Attributes, Events and Alerts for Operations and Business Teams. Facilitate training and on-boarding of new Glassbox Users The ideal candidate will be self-motivated with a broad knowledge of technology would possess strong presentation skills and be able to communicate clearly and professionally Jayaraman | (link removed) | US IT Recruiter, Cell: Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA 94538.