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General Manager Location: US-ND-New Town Email this job to a friend
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We are looking for a General Manager for our new Family Entertainment Center to oversee the operations including attraction management, staff, budget, marketing & sales, and guest experience. If you are seeking an opportunity that takes fun and games to a new level, then read on!
Our General Managers responsibilities will be a broad spectrum from determining overall strategy for success and managing people to establishing protocols and policies. We need a thoughtful, open-minded, and open-hearted leader who can be a confident decision-maker who is equally capable of rolling up their sleeves when needed. If you have what it takes to bring a team together to be productive, engaging, and successful while seeing the business operate at its best, this may be the job for you.
Responsibilities
Operational day-to-day oversight:
People
Guest engagement and satisfaction
Employee engagement and satisfaction
Hiring, training, and team member development
Activity Center
Operational excellence both front-of-house and back-of-house
Superior maintenance and functionality across the property
On-going development of new products and programs
Game & Attraction Management
Arcade Games
Attractions (Ropes course, bowling, miniature golf, etc.)
Food & Beverage
Excellent menu options and deliverables
Tremendous service standards
Superior hygiene and cleanliness practices
Events
Corporate
Functions
Unique seasonal products
Local engagement
Marketing & Sales
Regional marketing strategies
Partnership development
Promotions
Trade marketing
Public Relations
Financial
Annual Budgets
P&L Statements
Monthly Reports
Banking
Payroll
A/P and A/R
Executes directives from Senior Leadership
Strategic Planning: Develops, reviews, updates and implements business objectives including, but not limited to sales, financial performance, new product and program development to maintain profitability, sustainability and longevity of the Family Entertainment Center and its goals
Pre-opening Support: Assists in all aspects of as required for a successful business launch including but not limited to both facility and operational needs
CAPEX: Identify, justify, develop, implement and execution as required for the benefit and on-going success and growth of the business
Budget: Develops, maintains, presents for approval, and meets objective of annual budget, optimizing expenses, labor distribution, monthly, quarterly, and annual financial reports
Policy, Procedures, Protocols, and Processes: Develop and oversee compliance of all site Standard Operating Procedures (SOP), health and safety regulations, federal, state, and local regulations, and team members deliver the highest level of service, quality, and guest experience and services
Management: Works with, encourages and supports all site leadership including mentoring, coaching, and career development
Employees: Worth with and supports all team members to encourage productivity and providing opportunities for mentorship, coaching, and growth
Safe Environment: Ensures all staff follows health and safety regulations as well as internal directives
Operate as Manager on Duty when assigned
Other duties as assigned
Essential skills
Proven work experience as a General Manager or within a similar role within attraction, entertainment, or related experiences
Guest Relations including outstanding communication and active listening skills
Team Leadership, Management and Development
Budget Development/Adherence and Site Financial Responsibility
Project Management
Motivational skills
Site management best practices
Policy, Procedure, Protocol Development and Enforcement
Strong Verbal, Written, and Tactile Communication
Team Player
Good analytical/critical thinking
Solution-Oriented
Understanding of industry-relevant laws
Knowledge of software and office programs
Excellent problem-solving and multitasking skills
Identify as a people person; friendly, understanding, positive, compassionate, flexible, receptive to change
Embrace, encourage, and grow the work culture
Highly professional and courteous
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Proficiency in English; knowledge of other languages is a plus
Adult + Child + Infant CPR, AED, and First Aid certification is a plus
Required Qualifications
Preferred experience as a General Manager, Company Manager, Operations Director, or role with relevant responsibilities
Preferred 3 years management in attractions, live entertainment, sports, hospitality, museums, and/or similar, transferable operations environment
Preferred 3 years experience developing budgets, financial strategy, and managing profitability
Work Environment and Physical Demand Considerations
To be successful in this role, applicants must understand the following about the work environment and physical demand requirements in which essential functions will take place. The listed essential skills and required qualifications represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required for the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
The working environment for this role will occur in both traditional office space and in an indoor setting, the Family Entertainment Center, which will include:
Loud noises
Music
Extreme lightening including strobes
Physical activity
Gathered crowds
Strong scents
Variable flooring
Heights
Extreme movement by staff and guests
Special effects
Fog-like effects
Small spaces
Physical Demands
Moving in different positions to accomplish tasks in various environments including tight and confined spaces
Remaining in a stationary position for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers
Positioning or moving objects up to 25 pounds
Other Duties: This job description is an overview of the position and should not be considered a comprehensive listing of all activities, duties or responsibilities which can be subject to change, modification, or augmentation with or without notice.
Culture Notes
There is a strong requirement for both understanding and building a culture that aligns with the business philosophy and allows itself to be driven by the ideas, skills, and people of the organization.
Benefits
Medical
Other benefits as determined
Work Schedule
This is a full-time position with a flexible schedule which includes weekdays, weekends, evenings, and holidays. It is important to understand this expectation.
Supervisory Responsibility
This position does require supervisory responsibility.
Nikki Canlas
Pinnacle Entertainment Group
P.O. Box 1938 Toms River, NJ 08754 Toms River, US 08754 Phone: +639777098040
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