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Job Title: General Manager
Department: Executive Office
Division: Admin & General
Reports to: Regional Director of Operations
Classification: Exempt
Location: Louisville, KY

Company Overview:
La Quinta Inn & Suites, a leading hospitality brand committed to offering comfortable and budget-friendly accommodations across the United States and Canada. Since 1968, we've prioritized reliability, modern amenities, and genuine hospitality, making us a trusted choice for travelers.

Position Overview:
Leading the team at La Quinta Inn & Suites in Louisville, KY, as General Manager, you'll be tasked with overseeing every aspect of property management and hotel operations to ensure guests enjoy exceptional experiences. This role necessitates strong leadership, effective communication skills, and adept team management to uphold high standards of quality, safety, and guest satisfaction.

Key Responsibilities:
• Overall Operations Management: Overseeing the day-to-day operations of the hotel, including front desk operations, housekeeping, maintenance, and guest services.
• Staff Management: Recruiting, hiring, training, and managing staff members across various departments. Ensuring that staff members provide excellent customer service and maintain high standards of professionalism.
• Financial Management: Developing and managing the hotel's budget, including revenue management, expense control, and financial reporting. Implementing strategies to increase revenue and reduce costs while maintaining guest satisfaction.
• Guest Relations: Ensuring exceptional guest satisfaction by addressing guest concerns, resolving complaints, and maintaining a high level of service quality throughout the hotel.
• Sales and Marketing: Developing and implementing sales and marketing strategies to attract guests and increase occupancy rates. This may involve collaborating with the sales team to establish relationships with corporate clients and travel agencies.
• Quality Assurance and Compliance: Ensuring that the hotel meets brand standards and complies with local regulations and safety standards. Conducting regular inspections to maintain cleanliness, safety, and overall quality.
• Property Maintenance: Overseeing maintenance and repairs of the property to ensure a safe and comfortable environment for guests and staff members.
• Inventory and Supply Management: Managing inventory levels and ordering supplies to ensure that the hotel has an adequate stock of necessary items, such as linens, toiletries, and cleaning supplies.
• Community Engagement: Representing the hotel within the local community and establishing positive relationships with neighboring businesses, organizations, and authorities.
• Performance Evaluation: Conducting regular performance evaluations for staff members and implementing training and development programs to enhance their skills and abilities.
• Crisis Management: Being prepared to handle emergencies and crises effectively, such as natural disasters, security incidents, or guest emergencies.
• Continuous Improvement: Identifying areas for improvement and implementing initiatives to enhance the overall efficiency, profitability, and guest satisfaction of the hotel.

Qualifications:
• Preferred Bachelor's degree in Hospitality/Hotel Management or Business Administration.
• Preferred certification as a Hospitality Administrator, though not mandatory.
• Minimum 4 years of relevant work experience.
• Excellent written and verbal communication skills.
• Professional appearance and demeanor are essential.
• Combination of vocational education, apprenticeship, and on-the-job training required.
• Proficient in English writing and computer skills, including MS Office and PMS programs.
• Strong reasoning ability and effective management skills.
• Ability to thrive in a demanding environment and handle guest interactions.
• Flexible availability, including nights, weekends, and holidays.
• Physical requirements include bending, standing, walking, and lifting up to 30 lbs.

How to Apply:
Please submit your resume and cover letter to careerlqloueast@gmail.com.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.