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To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: all in, always learning, data-driven, do the right thing, have grit, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and yearly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.If you would like to be considered for a position at Valor but don't currently see any roles posted that seem like a fit, please submit your interest by applying to this post. We will keep your resume on file and may reach out if we open up a role that aligns with your experience. Please continue to keep an eye on our careers website as we are always adding new opportunities. This role would be responsible and accountable for accurate data entry of incoming prescriptions and answering phone calls from new and existing patients and prescribers. Primary Duties and Responsibilities Deliver excellent customer service to all patients and providers Demonstrate phone skills and etiquette when answering calls, placing callers on hold, transferring, or taking messages Type and process prescriptions either from e-prescribe or fax Monitor patient profile intake for completeness Fulfill prescriptions while working with a large team to print, pull, and perform accuracy checks Exercise discretion and confidentiality with all patient information Follow proper pharmacy and general safety/security procedures and processes Assist and work with a large team of pharmacists, filling technicians, compounding technicians, and shipping specialists to filfill orders efficiently Understand and comply with Best Practice Standards and Valor's Policies and Procedures Fulfill other technician duties as assigned by supervising pharmacist or lead Assist in any duties necessary to ensure the functionality of the business Requirements Minimum of High School Diploma/G.E.D. At least 1 year of pharmacy technician or pharmacy clerk experience in a retail, specialty, or compounding setting Experience with pharmacy software or other retail database systems (preferred) At least 2-3 year customer service experience (preferred in a pharmacy or healthcare setting) Type at least 60 wpm Pass drug screen test, background check, pre-employment verification process Read, understand and be compliant with HIPAA Proficient in CA pharmacy law pertaining to Pharmacy Technicians Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs. BenefitsWhy Work At Valor: You want a career in pharmacy or compounding You want to help patients and physicians learn about alternative medications You are looking for opportunities for growth and promotions You love learning new skills and are open to feedback to improve your work product You believe in and can demonstrate our core values You value having a 15-minute weekly check-in reviewed by your manager and yearly 360-performance reviews to ensure clarity of job expectations and growth You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program Valors pay band range for this position is $20 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valors total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our Privacy Notice.