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Job Description

• Description :(Roles and Responsibilities) Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)
• Greet, communicate and welcome client with smile.
• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)
• Answer questions and address grievances
• keep updated records and files of the clients
• familiarity with Eco Green& Zenoti
• Answering All incoming calls and redirect them or keep messages.
• Direct clients to the appropriate doctors,therapist with whom appointment is fixed with assigned room.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Should be able to handle bookings and process billing part and following up with client for balance payment.
• Asking them to book the next appointment while they done with treatment
• Maintain professional environment and brand decorum.
• Should have client schedule ready before the client arrival.
• ensuring to inform the client about the waiting time and about the delays in their schedules.
• Responsible for sharing incident sheet and reporting it to the clinic manager.
• Responsible for escalating client issues to concerned doctor.
• Ensuring timely redemption of packages and sessions
• Ensuring timely to close bills and pre-paid balance of clients
• Responsible for handing over hard copy of service product bills and customer copies if card is being swipped.
• Responsible for arranging / coordinating or keeping ready the machines for movement between the rooms.
• Ensure all customer bills to be prepared as per treatment/package offer.
• Customer data management, Customer satisfaction, handling and maintain daily petty cash, Maintaining and controlling over all fixed cost.
• Total Years of Work Experience (In Years): 2-5years
• Education : Minimum12^th-Graduation
• Relevant Industry : Healthcare

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