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Front Desk Agent Location: US-IL-Lansing Jobcode: 52aafc32e88551d4ecfab7fcdeaeed07-122020 Email Job
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Position: Front Desk Agent
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Not limited to these tasks but any deemed necessary by the General Manager
COMFORT SUITES
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