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Job description :
Function Description
Positions in this function provide technical support to the enterprise.
This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.
It also includes data center construction, operations, and maintenance employees.
Technology Support Core Tasks
Respond to and resolve reported computer software, hardware, operating system & telephony issues
Fulfill service requests
Perform installations, upgrades, releases & deployments
Monitor data center systems & jobs
Proactively monitor end-user platform performance
Construct data center facilities
Monitor & protect data center facilities
Apptad Inc
