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Field Service Technician
Location:
US-VA-Richmond
Jobcode:
fd1ccbf8-37be-41ad-84df-805e467eac0a
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Field Service Technician

Pay: $30-$32/hour

Location: Virginia

US Citizenship Required




Summary: This position is responsible for equipment installation and technical support of COMPANY product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.


Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.



Field Service Technicians also receive:

Company car (lease, insurance, gas, property tax, maintenance) provided. Okay to use for personal use.

Profit sharing calculated on all wages, including overtime, typically adds an additional 5-7%

Double time for all Saturday and Sunday work, plus standard overtime on weekdays, including travel time

Reimbursement or credit for work clothing, boots, etc.

Laptop, cell phone, and all related accessories provided

New high-end tool kit, stocked with all necessary equipment




Must-Haves
1. Strong Electrical knowledge: Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,
2. Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions
3. Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
4. Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities
5. Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling

6. Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off

7. Prior experience with packaging machines (ideally thermoformers or vacuum sealing)


Nice-To-Haves
1. Must live within 30-45 minutes of a major airport
2. Experience working in food and meat processing facilities, with cold environments and messy equipment
3. Experience traveling as a field service technician (or in a similar role), doing both installations and trouble-shooting
4. Military experience is beneficial, particular mechanical or electrical
5. Ideally, not more than 2 jobs in the last 5 years, or 3 jobs in the last 7 years
6. Accustomed to facing unhappy customers with unrealistic expectations and a sometimes less than professional approach
8. Prior troubleshooting experience on complex equipment, where others have often compounded issues by trying, and failing, to repair on their own
9. Able to perform physically challenging work in high-stress, often noisy, situations
Job Description

Levi Hunter

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