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Job Title: Field Service Technician

Computronics Solutions, a leading provider of machinery solutions, is seeking a skilled and reliable Field Service Technician. As a Field Service Technician, you will be responsible for responding to customer inquiries, providing technical assistance, and ensuring the successful installation, maintenance, and repair of our machinery. The successful applicant must possess exceptional troubleshooting skills, a passion for machinery, and a commitment to delivering excellent customer service. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of an industry-leading company.

Summary: This position is responsible for equipment installation and technical support of MULTIVAC product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

1. Field Service Technician - NORTHEAST REGION - 10 openings - OH, PA, DC, MD, DE, NJ, NY, RI,CT, MA, NH, VT, ME - max salary $100,00
2. Field Service Technician - GREAT LAKES REGION - 10 openings - anywhere based in following states - max salary $100,000 - IN, IL, MI, WI, MN, SD, ND
3. Field Service Technician - CENTRAL REGION - OK, MO, KS, IA NE, - $100,000 MAX SALARY - 10 Openings

Must-Haves

• Strong Electrical knowledge: Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,
• Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions
• Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
• Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities
• Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling

Nice-To-Haves

• Must live within 30-45 minutes of a major airport
• Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off
• Experience working in food and meat processing facilities, with cold environments and messy equipment
• Experience traveling as a field service technician (or in a similar role), doing both installations and trouble-shooting
• Prior experience with packaging machines (ideally thermoformers or vacuum sealing)
• Military experience is beneficial, particular mechanical or electrical
• Ideally, not more than 2 jobs in the last 5 years, or 3 jobs in the last 7 years
• Accustomed to facing unhappy customers with unrealistic expectations and a sometimes less than professional approach
• Prior troubleshooting experience on complex equipment, where others have often compounded issues by trying, and failing, to repair on their own
• Able to perform physically challenging work in high-stress, often noisy, situations

Responsibilities

• Travel to customer sites to install, maintain, and repair machinery
• Diagnose and troubleshoot technical issues to identify the most effective solutions
• Provide detailed solutions to customers and explain the repairs required
• Conduct regular maintenance checks to ensure machines are operating efficiently
• Maintain accurate records of service interventions and customer interactions
• Work collaboratively with the sales and technical teams to deliver a seamless customer experience
• Continuously work to improve technical knowledge and stay up-to-date with new technologies and products

Requirements

• At least 2 years of experience in the machinery industry
• Ability to read and interpret technical manuals and electrical diagrams
• Excellent troubleshooting and problem-solving skills
• Proven ability to work independently and in a team environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and constantly changing environment
• Willingness to travel extensively and work outside of regular business hours to support customer needs

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan