We have partnered with a large Manufacturing Company in the Hayward, CA area to provide them with a Field Service Technician - ICP.

Please review the below description and if you are interested please contact:

• Phanish Adivi at (e-mail removed), 484-403-4161

The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems and serve as company expert with customers on administrative and technical matters. Always conduct business in a professional manner building customer relationships.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Travel extensively, Monday through Friday, via plane, automobile or other means of transportation. Occasional work/travel on weekends.


• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.


• Make recommendations on improving existing testing, maintenance and training procedures.


• Perform remote support as required for customers and service engineers.


• Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers


• Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.


• Answer complex technical questions on equipment and work with customers to troubleshoot problems.


• Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.


• Prepare and submit expense and service reports timely ad accurately.

Requirements:

• A strong Chemistry background with a minimum of two years experience in the operation of an ICP and/or ICP-MS spectrometer as a user is a must.


• AS Degree in a technical field or equivalent experience.


• 5-7 years hands-on field service experience.


• Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies.


• Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry (preferred).


• Competency in use of basic hand tools.


• Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.


• Travel extensively in the US with occasional International travel.


• We are looking for someone in the Bay Area or up to an hour outside the Bay Area.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None. However, continuous Spectro hardware and software training. Locally and International.