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Attend engineering meetings to stay abreast of CIP’s, upgrades, and changes. Confer with engineers, customers, or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information. Define project tasks, resource requirements and facilitate the definition of project scope, goals, and deliverables. Planning, executing, and directing the installation, operation, maintenance, or repair of semiconductor testing equipment at the customer site when required, while ensuring that systems meet requirements. Develop full scale operational support plans. Investigate equipment failures or difficulties to diagnose faulty operation and recommend remedial actions. Analyze system components to ensure conformance with engineering design, performance specifications, or environmental regulations. Provide feedback to design engineers on customer problems or needs. Provide technical customer service. Analyze system components to ensure conformance with engineering design, performance. Implement and manage project changes and interventions to achieve installation and service outputs. Provide post-sales support and act as a lead on support, escalations, CIP’s, training, and documentation. Establish safety procedures, to maintain machines or equipment in the prescribed condition while ensuring all duties are carried out with Safety first while adhering to AEM´s safety protocols. Develop tracking matrix to improve tool reliability, solicit new business by recommending upgrades/ CIPs. Manage global escalations and training while meeting set KPI targets. Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together. Review daily priorities, monitor, and take appropriate action to ensure results are achieved. Liaison with the internal departments including sales, product management, operations, and logistics. Ensure high quality, up-to-date documentation exists for all service arrangements. Estimate costs for the Director to submit bids for various ongoing field service engineering projects.

Requirements: : Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or in a related field and 24 months experience in job offered or as a Project engineer, Process engineer, Service Engineer or in a related occupation.