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WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

The Road Homeisseekingahighlymotivatedindividualwhoiscommitted,compassionate, willing tobe challenged, and whowantstomake adifference inthe livesof others.This position providestrauma-informed, person-centeredoutreach services to unsheltered homeless familiesin Salt Lake County. Outreach efforts are centered to connect clients with supportive services with the goal of helping them transition from unsheltered homelessness into housingin our community.

Positions

1

Location

Midvale Family Resource Center (MFRC)

Reports to

Family Street Outreach Manager

Position Status

Full-Time

Shift

Monday - Friday, 40 hours

Grade, Starting Rate

Grade 6, 18.90/HR

FLSA Status

Non-Exempt

EEO Class

Administrative Support Worker

Job Duties

1. Seek out, engage, and support individuals in need of services alongside outreach team members.
2. Maintain positive, professional interactionswithemergency services, fire, police, neighborhood residents,staff at community resource centers,and referral sources.
3. Provide direct Trauma Informed Care case management services toclients, including crisis intervention, ongoing assessments, goal setting, creative problem solving,basic needs services,agency and community resource utilization, andconnecting to housingprograms.
4. Provideclients withreferrals to community resources.
5. Attend mandatory weekly staff/staffing meetings and other meetings asassigned.
6. Maintain records, casemanagement notes,incident reportsand statistical data as required and participate in research and/or special projects as needed.
7. Assist and promote community education, response, and problem solving around homelessness issues.
8. Maintain registration and cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receiptsto supervisorin a timelymanner.

* Other duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

Education and Experience

• Lived, work or volunteer experience preferred, or a degree in a related field.
• Experience working with diverse and vulnerable populationsrequired, including experience with mental health and substance use disorders.
• Knowledge of homeless populations and community housing resources preferred.

Required Skills and Abilities

• Strong interpersonal skills and the ability to work with diverse populations.
• Excellent organizational skills and strong computer skills, with an attention to detail.
• Ability to be culturally responsive and approach guests who are from different racial, socioeconomic, religious, and ethnic communities with respect and openness.

• Ability to multitask and make sound decisions in demanding and unpredictable situations whileremainingcalm, professional, and Trauma Informed.
• The ability to set andmaintaingood boundariesandutilizeassertive engagement skillswith clients.
• Ability to clearly and effectively communicate as well as the ability to listen actively and empathetically.
• Willing to be a proactive member of a dynamic andcollaborativeteam.
• Ability to accept direction and constructive feedback from Supervisoras well as evaluate own performance to increase effectiveness as a Case Manager.

• Strong belief of the Housing First model. Willingness toinitiateand have ongoing conversations withclientsabout housing.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agencys commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must have a clean driving record and be insurable by our agency insurance carrier.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately up to1-2 miles per day while wearing a backpack with supplies.
• Abilityto lift25 lbs.
• Theabilityand license to drive an agency vehicle.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

The Road Home will be requiring all employees to be vaccinated against COVID-19 effective Jan 4, 2022.

Diversity, Equity, and Inclusion (DEI) is essential to The Road Homes mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.