Title: Dynamics 365 Lead - Field Service & Customer Service - Hybrid
Location: Richmond, VA, United States
Length: Long term
Restriction: W2 or C2C

Description:

*** Long term *** *** Hybrid ***

The ideal candidate will be skilled and experienced in Microsofts Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities:

Expertise in Dynamics 365 Customer Engagement Dynamics 365 Field Service and Customer Service modules.
Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
Strong knowledge of Microsofts licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define/refine a governance approach for the platforms use at VDOT.
Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving our processes and policies within the program.
Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)