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Duty Manager/Senior Flight Dispatcher (Texas)

Remote - Self-Employed/Freelanced

Our client is a leader in Business Aviation. Headquartered in Switzerland with a global presence. Their team is growing, and they are now seeking a Duty Manager / Senior Flight Dispatcher to join their team.

The position will be remote (on a freelanced basis) to complement the 24/7 working shift hours of the team in Europe which is an international and energetic team. The position will report directly to the Head of OCC.

Responsibilities

• Flight scheduling (overflight/landing permits, handling and fuel arrangements, additional supplementary services)
• Flight dispatch and operations control (flight planning, crew briefing, meteo and NOTAM analyses, movement control, crew control, irregularity handling, emergency response)
• Airport and Route analyses and feasibility checks to support commercial and flight operations department
• Cost analysis and liaison with the accounting team
• Liaison with the AOC team
• Ground operations activities
• COVID restriction review and analysis
• Operational administration
• Crew notification
• Administrative duties relevant to the flight dispatch department
• Communication with Customers
• Liaison between the Customer and the Company's internal department to match Customers expectations

Qualifications

• Minimum 5 years of experience in a VIP flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license, as well as ETOPS experience, are an asset);
• Ability to interpret weather and NOTAM information as well as airport/airspace NAV charts.
• Familiarity with aircraft performance, (preferably with wide-bodied aircraft), international regulations, EASA rules, operations manual (OM) and flight entry requirements.
• Proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• Excellent communication skills in English / oral and written; additional languages will be preferred.
• IT skills/experience in the use of dispatch-related software flight planning systems (i.e. Jet planner), SITA/AFTN communications, sched/ops control systems and MS Office applications
• Willingness to work on shifts; night shift included
• Excellent ability to manage critical and high-pressure situations
• Solid communication skills
• Ability to cope with heavy workload
• Ability to answer Customers' queries
• Understanding of Customers' needs and expectations through effective communication
• Building relationships with clients based on trust and respect