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COMPANY OVERVIEW

Chipply is the industrys preferred web store platform that gives the power to team dealers, custom apparel decorators, & corporate suppliers to launch online stores with confidence and grow their GMV efficiently.

PRIMARY PURPOSE AND FUNCTION

We are currently looking to hire a results-driven Head of Revenue to join and lead our dynamic Revenue team, which is responsible for winning new customers and then helping them grow their own sales by using the Chipply platform and following our group site sales best practices. The Head of Revenue is ultimately responsible for managing Chipplys relationships with all existing and new customers to promote growth, retention, and loyalty.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Overall / Cross-Functional / Strategic:

• Manage the full customer journey including operationalizing strategies, creating better cross-functional collaboration, and owning the productivity model (i.e., leads / customers / sales reps need to achieve revenue targets) with the end goal of improving the speed, conversion rates, and revenue realized from each step in the journey (lead to customer advocate).
• Architect the go-to-market process; hire, coach, and motivate the team; implement the plan and hold the team accountable for the results.
• Create data definitions across the customer journey and make sure all teams are using the same, valid data to make decisions.
• Optimize all revenue streams including growing new logo sales and account growth / expansion (i.e., increased GMV processed through Chipply).
• Oversee partnership strategy and create better and/or new strategies to grow revenue through strategic partnerships (e.g., finding new partners and/or creating new partnership revenue streams).
• Develop a high-performing organization through strong recruiting and talent management / development and investing in and optimizing the best systems / tools (e.g., software systems).
• Partner with FP&A and Executive Team to drive effective forecasting processes and align the go-to-market teams to broader financial objectives.
• Leverage internal and external data to identify trends / opportunities and translate them into actionable guidance to accelerate growth.
• Guide product teams on requirements needed to execute on growth objectives.
• Partner with Marketing to create timely and effective demand generation and customer marketing messaging.
• Reinforce a strong customer-centric culture across all go-to-market teams and provide strategic support in helping the team leverage our strong customer relationships into new business (e.g. referrals).
• Travel as necessary for trade shows, sales events, or customer meetings (estimated 5-10% of time).

Sales Consultants / Account Management:

• Create and deliver on annual sales targets (e.g., new logos added; increased GMV) by managing and coaching a team of Sales Consultants.
• Create a clear and repeatable approach / process to new lead creation, qualification, and conversion to a customer.
• Help define and refine the Chipply best practices for group sales framework and support the tracking and operationalization of them for our customers.

Onboarding & Support:

• Document and streamline the onboarding process for new customers (and future new sales reps) to decrease time to value.
• Refine and enable the support teams processes, strategies, and systems to keep Chipply regarded as a leader in customer satisfaction.

Requirements

• 10+ years experience in either B2B SaaS sales and account management / customer success OR team dealer sales while using a product like Chipply.

• Experience in the team dealer / apparel decorator industry is preferred.
• Experience at an early-stage company is preferred.
• Expert in new business acquisition, complex account management, and business development.
• Experience at an early stage organization is preferred.
• Exceptional track record of meeting / exceeding revenue targets.
• Excellent verbal, written, and interpersonal communication skills.
• Results-driven, self-starter, and strong team player, with a focus on client satisfaction
• Player / Coach mentality; will rally around their team and push them to win; no job is too big or small.
• Associate or Bachelors degree in a related field is a plus.
• Well-versed in Microsoft Excel and competent in other MS Office applications.
• Proficient in common CRM tools (e.g., HubSpot)

OTHER REQUIREMENTS

• Ideally local to New Berlin, WI to work on-site regularly
• Travel as required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Parental Leave
• 401(k) with Employer Match

Chipply is committed to being an equal-opportunity workplace and an affirmative-action employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.