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Director, Innovation & Solution Management
Location: US-LA-New Orleans
Jobcode: c5fb9c94f7ffbf12b68150a811914c43-122020
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Director, Innovation & Solution Management

Remote Office

$140-170k

The Director of Solution Management is a critical member of the Solution Management team; he/she acts as the Voice of the Customer/Client and is responsible for the lifecycle of the solution/solution suite and stewarding the solution towards realizing the return of investment (ROI). The Director, Solution Management has content authority for the solution evidenced by the solution canvas, economics, & backlog of work, and is empowered to make fast, local decisions about the solution or customizing the solution for commercialization. They are responsible for productizing new solutions identified from market intelligence, by defining solution construct, feature functionality, and overseeing the work through the solution research and development process. The Director of Solution Management works closely with architects and other technical leaders to ensure the solution effectively addresses commercialization priorities while maintaining technical integrity throughout its entire lifecycle. Candidate should have a strong business background in ideating innovative FinTech solutions, driving solution roadmap/vision, and delivering product to market.

Essential Duties and Responsibilities

Shepard solution opportunities identified and approved by the Strategy Committee through the solution research and development process

Provide the context and create a solution canvas to manage a solution’s lifecycle

On-going development of the product vision and strategy. Synthesize ideas on strategy, planning and execution of next generation of products. Building consensus and driving execution.

Manage solution enhancements, upgrades, and accelerators

Maintain a single source of truth for all solution documentation including 3rd party components

Coordinate and synchronize high level solution research and development related activities with commercial and operational areas

Understand and report on the progress of the solution research and development with key stakeholders

Create, Refine, Prioritize, & Shepherd Capabilities through a solution canvas and ongoing backlog management

Set solution requirements in line with customer needs and business objectives.

Work with stakeholders and subject matter experts to facilitate alignment and define capabilities, the potential business benefits, a specific outcome hypothesis, the Minimum Viable Product (MVP)/Minimal Marketable Feature (MMF), the Cost of Delay (CoD), and business sponsors

Appropriately size Capabilities and Features based on economic decision making

Set product positioning and commercialization strategies

Primary evangelist and champion for the solution both internally and externally

Provide solution communication to a wide variety of audiences i.e. customers, senior management, internal groups, and internal departments and at industry events.

Manage/mentor one or more solution managers

Establish metrics to measure effectiveness and drive improvements.

Minimum Qualifications and Experience

Bachelor’s degree in Business, Computer Science, or related field or equivalent combination of industry-related professional experience and education (Master’s preferred)

Extensive Experience with Enterprise Content Management (ECM) and Content Service Platforms (CSP)

5+ years’ experience in product/solution management in a Scaled Agile/Scrum environment

7+ years’ experience in managing large scale program delivery

Experience in managing new solutions through ideation, development, and commercialization with a focus on customer value, solution economics, and in support of corporate strategy