-Work within a company with a solid track record of success
-Attractive salary & benefits
-Excellent career development opportunities

Our client is one of the fastest growing companies in the U.S. offering end-to-end services to Fortune 500 clients.

The Job
Key Responsibilities:

Physical Network Setup:

Troubleshooting network issues across Layer-1, Layer-2, and Layer-3.
Managing cables: making, cleaning, running, and labeling.
Assisting with switch setups and confirming network connections.
Updating port maps and tracing cables.
Conducting controlled experiments to pinpoint root causes.
Performing failure analysis through:
Testing hardware, system, or firmware.
Collaborating with internal teams and customers.
Supporting global field deployments:
Maintaining deployment equipment and software.
Learning and training on new products.
Assisting field technicians with real-time issue resolution.
Monitoring server fleet health for trends and SLA compliance.
Using Linux and Windows Command-Line for hardware troubleshooting.
Leading pre-work meetings to align on requirements and expectations.
Providing daily status updates.
Developing and implementing customer initiatives.
Supporting field activities by creating SOPs, knowledge articles, and guides.
Training on new issues, processes, and tools.
Ensuring detailed and accurate documentation and feedback to engineering teams.
Managing pre and post-work project follow-ups.

Ideal Candidate
Qualifications:

3-5+ years of experience as a data center technician.
High school diploma required.
Ability to lift up to 50 lbs independently or more with assistance.
Capability to work autonomously or in a team, including remote teams.
Hardware Troubleshooting Skills:

Extensive knowledge of server hardware and component failures.
Experience in Root Cause Analysis (RCA) or Failure Analysis.