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Job Description

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up

Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.

Our mission is to build trust everywhere by making tomorrow s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 350 million people around the world and is growing very rapidly across regions.

Who we are:

• The world s #1 caller ID and spam blocking service for Android and iOS.
• A team of +400 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Listed in Nasdaq OMX Stockholm, Large Cap

We at the Customer Support team are in charge of developing long-term user relationships. Responding to chats, as well as focusing on improving the process and resolving issues within the specified time frame, are all part of the job. The Team is located in Bangalore.

As a Customer Support Agent, This position will mainly include working on queries across all social media channels. Your core job will be to respond to customers via all our social media channels. Must be knowledgeable about our companys products and services, as well as possess excellent communication skills that will enable them to assist consumers when they have a problem.

What do we expect from you

• 2+ years of customer support experience including mandatory social media handling
• Excellent written, verbal and analytical skills.
• Knowledge of Meltwater and Tweetdeck is a bonus
• Should possess knowledge and experience handling Social Media parallel to Email or Chat.
• High levels of creativity, innovation, and an adaptive, growth mindset who loves to work in a fast-paced environment.
• Ability to collaborate with multi-functional teams and across company departments.

What will you work on

• The responsibilities would primarily include handling customer support queries on Social Media along with Emails and/or Chat.
• Take ownership of the various social media handles, attending to all customer queries, concerns, and comments posted to the companys social media platforms.
• Supervise all areas of customer-company social media connections and provide a great customer service experience.
• Passion for creating a great user experience
• Manage and supervise social media material
• Stay current on the newest updates/promote best practices
• Working closely with other support verticals and BUs
• If required, respond to consumer inquiries via chat or email.
• Creating and maintaining social media profiles on sites like Facebook, Twitter, LinkedIn, YouTube, Google reviews, App Store reviews and so on.

It would be great if you also have

• Prior start-up experience
• Handling Email and Chat

Life at Truecaller - Behind the code: (link removed)

Sounds like your dream job

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don t hesitate to apply!

This position is based in Bangalore, India.

We only accept applications in English(link removed)

What we offer:

• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!

Come as you are

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that s why we would love to meet you.

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